Frequently Asked Questions

We understand you might have a few questions about The Station. That’s why we’ve put together our FAQ section, covering all the common queries you might have.  If you can’t find the answer you’re searching for, don’t hesitate to reach out! You can always give us a buzz on (08) 6275 8000 during office hours or contact us here.

Dog Friendly Venues

The Station is a dog friendly venue (Alfresco Area only) plus we’re guide-dog friendly throughout the whole venue.

Pre-Authorisation Fee

Pre-authorisation fees are charged on select days of the week across select venues. 

Pre-authorisation charges are per person and is held by the booking system. This charge is released back after you dine with us; it is not a deposit and doesn’t come off your bill at the end of your visit. We require 24 hours’ notice prior to your reservation for pre-authorisation charges to be released upon a cancellation. If a reservation is cancelled with less than 24 hours, an automatic charge will be taken. 

All Visa/MasterCard transactions incur a 1.5% processing fee, and AMEX incurs a 1.8% processing fee.  A Public Holiday surcharge applies – 15% on all food and beverage.

Cancellations

Every attempt will be made to contact a reservation for lateness or unattendance. However, if we have not received any form of notification and are unable to make contact via the contact details given at the time of booking, tables may be forfeited after 15 minutes from the original reservation time.  

During busy periods or exclusive events, reservations will be allocated within set timeframes so demand can be met. This is noted at the time of booking, and we appreciate your cooperation during these times.  

Smoking Areas

Smoking cigarettes or e-cigarettes/vapes is not permitted at The Station.

Cakes

We welcome our guests to bring cakes on their visits to help celebrate any occasion! Cakeage fees apply. Please speak directly to the venue team to discuss charges, storage and serving requirements.

Decorations

You are welcome to style your space to suit your visit. All decorations must be free standing and not fixed to any surface of the venue. Please discuss any decorations or furniture with our Functions Team as approval is required. 

Wheelchair Access

  • The Station – Accessible via main entrance 
  • Ludo – Accessible via lift

Parking

Parking is limited due to the surrounding locations. Please bear this in mind and allow enough travel time so a delay does not impact your reservation.   

Guests Under 18

Guests under 18 are welcome, if accompanied by a parent or legal guardian aged 18+. We kindly ask those that are under 18 to vacate our venues by 9pm. Our venue teams reserve the right to advise those with underage patrons leave after this time. Guests that are underaged will not be permitted access to bar areas.

If you require a table with a pram or highchair, please note this on your reservation or let our team know by contacting us during office hours so they can make sure your table is suitable and comfortable.

Dietaries + Allergies

Dietary requirements and allergy information can be accommodated if noted at the time of booking.  

Party Buses + Pub Crawls

We do not make reservations for pub crawls; we will welcome a crawl as a walk-in on the day of booking. We recommend an earlier arrival during the day or make The Station the first stop to avoid any queues that occur later in the evening. 

We follow strict Responsible Service of Alcohol (RSA) rules in all venues and do not tolerate any antisocial behaviour. 

Booking a Tables

  • The Station – walk-in only.
  • Ludo – we recommend booking in advance – please refer to our website for more details. 

For function enquiries, please contact our Functions Team for group requirements and more information.  

Gift Vouchers

Gift e-vouchers and experience e-vouchers are available purchase online via websites for all venues. We cannot extend or accept expired e-vouchers as we use third-party booking system. When purchased, the 3-year terms and conditions are outlined and agreed to by the purchaser. 

Lost Property

 All our venues have lost property registers and will take every opportunity to return any lost items to their rightful owners. Please contact venues directly to discuss. 

Restaurant Specific Questions

What Is The ‘Feed Me’ Menu at Ludo?

The ‘Feed Me’ is our version of a set menu – curated daily by our Head Chef. It is our recommended way of dining; taking away the tough choices of choosing menu items shows guests a full taste of the menu including dessert! number of dishes is dependent on party size; however, we endeavour to ensure all guests try each dish they desire. Please note any curries will always have rice or sides accompanying.  

Do I Have To Opt For The ‘Feed Me’ Menu at Ludo, Or Can We Do À La Carte With 8+ Guests?

Groups of 8+ guests are required to do the ‘Feed Me’ set menu. We can cater for dietary requirements, allergies, medical conditions and/or preferences by providing alternative dishes if noted before the day of the booking. This allows time for our kitchen team to prepare accordingly.  

Groups of 7 or less can still choose to be à la carte or on a ‘Feed Me’ menu. 

Does My Child Have To Do The ‘Feed Me’ Set Menu at Ludo?

Children 12 or younger can order from the kids’ menu and aren’t included in the price per head of group bookings. Our 8+ guest requirement applies to adults only.  

Dietary Requirements In The ‘Feed Me’ at Ludo?

We can cater to dietary requirements for our ‘Feed Me’ menu, including Gluten Free, Vegan, Diary Free and other common allergies. If you have a severe or restricted dietary requirement, please contact the venue directly.